& Processing   Returns
do I order?
Select the item you wish to purchase and click
the "Select" box, make sure to check
the gender type. The symbol with arrow "down"
is Female, arrow key pointing "up"
is Male. Once the item has been selected,
hit the click "Go" to button and
it will add the item (s) into your shopping
cart. You are now in the "My Shopping
Bag" area. At this stage, you can do
1. Please review your purchase and the quantity
2. To update order, change appropriate info
& click "update".
3. Otherwise, click the "checkout now" button
We ask that you print out the page before
submitting the order for referencing. Once
the order has been submitted, an email confirmation
will be sent to you automatically. For your
verification purposes, your billing address
must match what your issuing credit card has
on file. Please note that if we are unable
to validate your billing address on you credit
card, we will hold the order until you provide
us with the correct information. We will contact
you if this is the case. We reserve the right
to cancel your order if address verification
can not be validated.
to order - but not online?
order by fax - please download our printable
order form (MS Word .doc format). Add
items to your shopping cart - proceed to checkout
- and just copy what appears on the checkout
page onto this form. When done, please fax
the form to: +1-626-576-1435. We'll hold onto
your order form until payment is received
- you can either call us directly at +1-626-576-1240
or send a check to:
9 West Main St.
When do we process your order?
All orders received by 2PM PST are usually
processed the same day if item are in stock.
But our generally rule of thumb is 24 hours
after receipt of order and strive to process
each order in a timely manner. To help in
a smoother transaction, please be sure to
provide the correct billing address on your
credit card. This will make your ordering
and our processing much more efficient.
May I cancel or change my order?
We take pride in getting your order right.
If for any reason you need to change or cancel
an order, please contact by calling us at
866-576-7748 or by emailing at email@example.com.
by 2PM PST from Monday to Friday. This applies
to orders that have not shipped from our facility.
*Please note: Orders are processed daily Monday
through Friday during normal business hours
(10:AM-6:00PM PST, except Saturday &Sunday
and legal Holidays).
How do I check for the status of my order?
For your convenient, we send out an automated
email from UPS during shipping processing
which can be tracked after 6PM PST. If for
any reason, you are not able to track your
order, please contact us by email at firstname.lastname@example.org
and we will look up the information for you.
There could be reasons for the non-tracking
capabilities, your order could be held due
to back order situations and we had to void/cancel
the original tracking # or we had experience