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What is our return policy?
We want you to be completely satisfied with your purchase, for that reason we offer a 14 day money back guarantee return policy from date of purchase. However, we cannot accept returns or exchanges on skincare and cosmetic products for safety reasons. If you need to return your purchase, it should be unopened and in its original package. You may return your item(s) for a full refund of the purchase price plus any applicable sales tax within 14 days of the invoice date. If you paid with a credit card, the debited amount will be returned to the card number. If you paid by a check or money order, a company check will be sent to you after we have received the product.

Please note that the shipping and handling charge is nonrefundable unless is our error in shipping. We ask that you contact our customer service to receive an authorization number for the items you wish to return at: returns@PerfumeStation.com or call us at (866) 576-PS4U (7748) M-F 10:00 a.m. to 6:00 p.m. PST. Once a RMA # is obtained, please securely wrap the item (s), include a packing slip, and a reason for the return so that we can expedite the return processing. We will notify you via e-mail of your refund once we have received and processed the returned item.

How do you process my returns/exchanges?
Perfume Station does not exchange or refund on any item that has been used. You may return a fragrance, unused, within 14 days from the invoice date. We will refund the purchase price of the fragrance in your account. If a fragrance is damaged during shipment, please store the fragrance in a safe place and contact us immediately to file a claim at UPS/USPS. Please note that it is very important for you to retain the damaged product in order to file the claim. We will replace a product if defected, or any errors/mistakes made by us through out the shipping process.

Please return all merchandise to:

Perfume Station Inc.
9 West Main St.
Alhambra, CA, 91801
ATTN: Returns Department

 

 

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